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Education:
Expérience:

Education

Secondary (high) school graduation certificate

Tasks

Take, cancel and change room reservations
Register arriving guests and assign rooms
Process guests' departures, calculate charges and receive payments
Answer telephone and relay telephone calls and messages
Maintain an inventory of vacancies, reservations and room assignments
Resolve complaints and claims
Investigate complaints and claims

Experience

1 year to less than 2 years

Support for persons with disabilities

Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

Provides staff with awareness training to create a welcoming work environment for mature workers

Supports for visible minorities

Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
Durée de l'emploi: Temporaire
Langue de travail: Anglais
Heures de travail: 30 to 40 hours per week

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Durée de l'emploi: Temporaire
Langue de travail: Anglais
Education: Diplôme d'études secondaires ou l'équivalent
Expérience: 1 an à moins de 2 ans

Tâches

Noter des réservations de chambres, les annuler ou les modifier
Inscrire des clients dans le registre des arrivées et leur attribuer des chambres
Traiter le départ des clients, calculer leurs notes et percevoir les sommes dues
Répondre au téléphone et transmettre les appels et les messages
Tenir les registres des chambres disponibles, des réservations et des chambres louées
Résoudre les plaintes et les réclamations
Enquêter sur les plaintes et les réclamations

Soutien pour les personnes handicapées

Offre au personnel des formations de sensibilisation afin de créer un environnement de travail accueillant pour les personnes handicapées

Soutien pour les nouveaux arrivants et les réfugiés

Présente des formations sur la diversité et le multiculturalisme pour créer un milieu de travail accueillant pour les nouveaux arrivants et/ou les réfugiés

Soutien pour les jeunes

Offre au personnel des formations de sensibilisation afin de créer un environnement de travail accueillant pour les jeunes

Soutien pour les Autochtones

Offre au personnel des formations sur les compétences culturelles et/ou des formations de sensibilisation afin de créer un environnement de travail accueillant pour les travailleurs Autochtones

Soutien pour les travailleurs âgés

Offre au personnel des formations de sensibilisation afin de créer un environnement de travail accueillant pour les travailleurs âgés

Soutien pour les minorités visibles

Présente des formations sur la diversité et le multiculturalisme pour créer un milieu de travail accueillant pour les membres des minorités visibles
Heures de travail: 30 à 40 heures par semaine

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